You can email us at info@holly-mae.com, and our customer service team will be happy to assist you with whatever you need!

No, we only deliver within the UK.

We process orders quickly to get them to you as soon as possible.
If you need to make any changes or cancel your order, please contact us within 15 minutes of placing it.
After that, your order will already be in processing and can no longer be changed or cancelled.
No worries though – once you receive your package, you’re always welcome to return it.

We accept all major payment options — credit cards, PayPal and anything else listed on our product pages.

All orders are packed and sent out from our warehouse. During holidays or busy sale periods, processing times might take a little longer. We handle orders Monday through Friday, and it usually takes 1–2 business days to process your order.

Yes, all orders placed come with fast and free delivery.

All prices on our site are shown tax-free in pounds, so you may be required to pay duties or VAT upon delivery.

Any customs fees, import taxes, or charges are determined by your local customs authority and may apply when your order arrives. These costs are your responsibility and are not covered by Holly Mae. We're also not responsible for any delays caused by customs. For more details, we recommend contacting your local customs office.

We aim for a 7-12 business day delivery (Monday to Friday).

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Please contact us at
Info@Holly-Mae.com

Occasionally, orders may experience delays. If you’re wondering where your order is, start by checking our ‘Shipping Information’ page for more details. Then, take a look at your Shipping Confirmation email — it might have ended up in your spam or junk folder. If you still can’t track your order, please reach out to us through the Contact page.